Terms & Conditions

All reservations made via the Top End Short Stays website are made subject to these terms and conditions and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying at the Top End Short Stays under the reservation. DEFINITIONS In these terms and conditions:

  • “Top End Short Stays" means any of the Top End Short Stays apartment.
  • “We", “our", “us" and “TESS" mean the Top End Short Stays.
  • “You" and “your" mean the person who is making the reservation.

PHOTOGRAPHIC IDENTIFICATION As we don’t have a reception onsite we will require certain evidence to confirm a booking. Prior to check-in, you may be asked to provide photographic identification. If you are unable to provide such identification, your reservation may be cancelled and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation. GUARANTEE POLICY Guarantee with a valid credit card is required at time of making a reservation via a TESS website as well as on check-in to the hotel.

DEPOSIT POLICY

A 20% deposit is required when booking accommodation at TESS. Rates that contain restrictions must be paid at the time of making the reservation. Please refer to individual rate terms prior to confirming your reservation.

PAYMENTS

A valid credit card MUST be presented on check-in to the hotel. Payments may be made by credit card (as indicated for online bookings or as indicated as being accepted at the relevant hotel) or EFTPOS. Please note that if you are settling your account with any credit card a 2% credit card transaction fee will apply for Visa and Mastercard, and 4% credit card transaction fee will apply for AMEX. You may choose to change the method of payment prior to checkin  to direct debit as this method of payment do not attract this fee. You agree that any charges for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account.

RATES AND CHARGES

You agree that you will pay to us the room rate for each day of your stay and any additional charges. This will be agreed upon prior to arrival and paid in advance. All prices are quoted in Australian dollars (unless otherwise specified) per room per night and are inclusive of GST. Prices are subject to availability and can change without notification due to fluctuations in charges and currency. The “from" rates displayed on the website are indicative rates only, are subject to availability & terms and conditions apply. Please select dates and check availability to get the most up to date pricing. Blackout/special event periods may apply.

CANCELLATION POLICY

For any booking that requires payment prior to arrival, all bookings must be cancelled by 28 days prior to arrival to avoid cancellation fee. Cancellations after this time or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is the full amount of the accommodation.. A no-show is when you do not check-in on the night of your booking reservation.

CHECK-IN

Standard check-in time is 2.00 pm. You agree that we may apply a charge if your required check-in time requires us to keep the room empty on the previous day. You must advise us of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.

CHECK-OUT

Check-out time is 10.00 am on the date shown for your departure unless we agree to another time. Departure after that time may incur additional room charge. You must return the key and/or security card for the room at the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return same.

MINORS

Persons under the age of 18 must be accompanied by a responsible adult. Children under the age of 12 years using existing bedding can stay at no additional charge in the room with guardians / parents.

FACILITIES AND SERVICES

Whilst care is taken to ensure that the description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion taken out of service.  If any feature or facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your reservation that the feature or facility will be available during your stay. To the extent permitted by law,  Top End Short Stays is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent. Accommodation facilities listed may not apply to all room types.

RELEASES AND INDEMNITY

Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, grounds or car park remain your responsibility and we are not responsible for their safekeeping. To the extent permitted by law, you agree to release and hold harmless Darwin Waterfront Luxury Suites and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation or your stay for any reason whatsoever. You agree to indemnify Top End Short Stays and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by Top End Short Stays or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your stay except caused or contributed to by Darwin Waterfront Luxury Suites or its current or former officer’s, employee’s or agent’s negligence. You agree that regardless of your length of stay there is no tenancy or other proprietary rights created under any laws. We grant you a licence to stay in our hotel and we reserve the right to terminate the licence at any time.

USE OF INFORMATION

You agree we may use your email address to send you information.

GENERAL

These terms and conditions are governed by and will be construed in accordance with the laws of the Northern Territory of Australia.